Privacy Policy

Privacy Policy for Rolitt

Last Updated: November 15, 2024

This Privacy Policy outlines how Rolitt ("the Website", "we", or "our") collects, uses, and discloses your personal information when you access and use our services, make purchases from our website, or otherwise communicate with us through our website (collectively, "the Services"). For the purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, including customers, website visitors, or any other individuals whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you agree to our collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using or accessing any of our Services.

Updates to This Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes in our business practices, or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the website, update the "Last Updated" date, and take any other measures required by applicable law.

How We Collect and Use Your Personal Information

To provide our services, we collect and have collected your personal information from various sources, as described below. The type of information we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, improve or enhance our services, comply with applicable legal obligations, fulfill any applicable terms of service, and protect or safeguard the operation of the services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term "personal information," we refer to information that can identify you, describe you, or be reasonably associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

You may provide us with the following personal information when interacting with our services:

  • Contact Information: Including your name, address, phone number, and email address.
  • Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Including your username, password, security questions, and other information used for account security.
  • Customer Support Information: Including information you choose to provide when communicating with us, such as when sending messages through the services.

Certain features of the services may require you to provide specific information about yourself. While you may choose not to provide this information, doing so may prevent you from using or accessing those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interactions with the services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the services.

Information We Receive from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies supporting our website and services (e.g., Shopify).
  • Our payment processors who collect payment information (e.g., bank account, credit/debit card details, billing address) to process your payment, fulfill your order, and deliver the products or services you requested.
  • When you visit our website, open or click on emails we send, or interact with our services or ads, we or third parties working with us may use online tracking technologies (e.g., pixels, web beacons, software development kits, third-party libraries, and Cookies) to automatically collect certain information.

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. Please also refer to the section below titled "Third-Party Websites and Links."

How We Use Your Personal Information

  • To Provide Products and Services: We use your personal information to provide you with services and fulfill our contract with you, including processing payments, shipping your order, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, and handling returns and exchanges.
  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or mail, and showing you ads for products or services. This may include using your personal information to better tailor the services and ads on our website and other websites.
  • Security and Fraud Prevention: We use your personal information to detect potential fraud, illegal, or malicious activities, investigate them, or take action. If you choose to register an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone. If you suspect unauthorized access to your account, please contact us immediately.
  • Communication and Service Improvement: We use your personal information to provide customer support and improve our services. This is our legitimate interest in ensuring timely responses to your needs, providing efficient service, and maintaining our business relationship with you.

Cookies

As with many websites, we use Cookies on our website. For specific information about the Cookies used through Shopify, please refer to https://www.shopify.com/legal/cookies. We use Cookies to support and improve our website and services (e.g., remembering your preferences), run analytics, and better understand user interactions with the services (this is part of our legitimate interest in managing, improving, and optimizing the services). We may also allow third-party service providers to use Cookies on our website to better customize services, products, and ads on our website and other websites.

Most browsers automatically accept Cookies by default, but you can set your browser to delete or block Cookies. Please note that blocking or deleting Cookies may negatively impact your user experience and may make certain features and functions unavailable. Additionally, blocking Cookies may not fully prevent us from sharing information with third parties (e.g., our advertising partners).

Please note that although your browser may allow you to send a "Do Not Track" signal, our website is not designed to respond to such signals. For more information about "Do Not Track" signals, please visit http://www.allaboutdnt.com/.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties to fulfill our contract with you, for legitimate purposes, or for other reasons outlined in this Privacy Policy. These situations may include:

  • Disclosures to vendors or third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, shipping, and transportation).
  • Disclosures to business and marketing partners to provide you with services and ads. Our business and marketing partners will use your information in accordance with their own privacy statements.
  • Disclosures when you instruct, request, or otherwise consent to the disclosure of certain information, such as for shipping products or through the use of social media widgets or login integrations, with your consent.
  • Disclosures to our affiliates or within our corporate group, consistent with our legitimate interest in operating our business.
  • Disclosures related to business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect the operation of the services, our rights, and the rights of our users or others.

Third-Party Websites and Links

Our website may provide links to third-party operated websites or other online platforms. If you click on these links, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information on those websites. Information you provide in public or semi-public spaces, including information shared on third-party social networks, may be available to other users of the services and/or the users of those third-party platforms, and may not be subject to our or third parties' usage restrictions. Providing links to such platforms does not imply endorsement of the content or the owners/operators unless explicitly disclosed in the services.

Children's Data

Our services are not intended for children, and we do not knowingly collect any personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, you may contact us using the details below to request that this information be deleted.

Since the effective date of this Privacy Policy, we have not knowingly "shared" or "sold" (as these terms are defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is 100% secure, and we cannot guarantee "absolute security." Additionally, information you transmit to us may be subject to security risks during transmission. We recommend that you avoid sending sensitive or confidential information through insecure channels.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, such as maintaining your account, providing services, complying with legal obligations, resolving disputes, or enforcing applicable contracts and policies.

Your Rights

Depending on your jurisdiction, you may have some or all of the following rights regarding your personal information. These rights are not absolute, and may only apply in certain circumstances. In some cases, we may deny your request as permitted by law.

  • Access/Information Rights: You have the right to request access to your personal information that we hold, including to confirm whether we are processing your information.
  • Rectification: You have the right to request that we correct or update inaccurate or incomplete personal information.
  • Erasure: You have the right to request that we delete your personal information when it is no longer necessary for the purposes for which it was collected.
  • Objection and Withdrawal of Consent: You have the right to object to processing for certain purposes, including marketing, and to withdraw any consent previously given.

To exercise these rights, please contact us using the contact details provided below.

How to Contact Us

For any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Privacy Team

support@rolitt.com
Address for sending legal documents: 1111B S Governors Ave STE 20948, Dover, DE, 19904, US